Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the page, but I’m unable to find the excerpt without space you are referring to. Could you please provide more details where we can check this issue?
You can also share a screenshot of the issue using this tool to check and advise accordingly.
Looking forward to helping you.
Thank you.
Hi, I just uploaded a screen shot. If you look at the beginning of the excerpt it is the breadcrumb then goes into the first part of the excerpt. There is no space between the excerpt and the fist word of the excerpt. I don’t really want the breadcrumbs to show up in the excerpt but if I need them too, I would at least like to have them not run into the first word. https://ibb.co/WGG3qqV
This is only on “Product Reviews” as I have not enabled excerpts for all pages because this happens with every one.
Hello,
Thank you for providing the screenshot.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I’d rather just give you temporary access as an admin. I’m not really familiar with the plugin and don’t want to put any extraneous load on my website. If you give me an email to make a user, I’ll send you a password, if that works. I made a backup.
I will say it is late here, (EDT) but if you send me an email so I can get it set up, I will do it first thing in the morning.
Hello,
You can use this email s******@r*********** and invite us as your admin user to your website.
Our support website is operating 24/7 so there should be a support staff once you are online again.
We are looking forward to helping you.
Ok thank you. I set you up as an admin
[moved to sensitive data section]
Hello,
Upon looking into the settings, I have found that you are using your theme Customizing tool to inject the breadcrumbs and there is no way to customize the position.
I have added the below code inside WP Dashboard > Appearance > Customize > Additional CSS
.rank-math-breadcrumb {
height: 50px;
}
It has fixed the issue, Could you please confirm the same on your end?
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
It still looks the same on my end. So if I don’t use my theme and just use rank math for the breadcrumbs, will that work?
Hello,
Could you please try to clear your website and browser cache? That will definitely solve the issue. You must be seeing the cached version of the web page.
See the screenshot for your reference:
https://i.rankmath.com/PcQ5ho
Looking forward to helping you.
The breadcrumbs I am talking about are on the “product review” page. Please see screenshot. https://ibb.co/QHNt0nt
Hello,
I have added the .CSS rule inside WP Dashboard > Appearance > Customize > Additional CSS and it appears to be working. Could you please confirm on your end? Also, I would suggest to contact your theme developer for the same.
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
