Breadcrumbs

  • Hi, i’ve read a few tickets from the past few days apparently im not the only one with the issues but this one is different.
    i think since last plugin update, our breadcrumbs are not showing, all it shows is the prefix (e.g “You are here”)but not the actual page breadcrumb.
    when i disabled the breadcrumbs option on the plugin, the pages are being completely corrupted and browser shows instead of a full page only a small window showing top left of the page (logo/menu and even featured image is not showing)
    and under that it says “The site is experiencing technical difficulties.” which i guess its an error Rank math is outputting.
    when enabling the breadcrumbs again the page is back to normal, when i remove the shortcode from the page the page is also normal just missing the breadcrumbs.
    not sure what’s going on..

Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for contacting us today and sorry for the inconvenience caused.

    This issue could be isolated to the theme that you are currently using and we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    added the login.
    Thank you.

    Hi there,

    Thanks for the response.

    Unfortunately I am getting an invalid username error when I try to login to your site.
    Please share some new credentials so that we can take a look at this for you.

    I am looking forward to helping you. Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    updated with email as username, try now.

    Hi,

    The logins are not working.

    Please share the file where you are adding the breadcrumbs code. Mostly likely a misplaced code issue.

    You can share the file in the sensitive data section if you want.

    Hi,

    The logins are not working.

    Please share the file where you are adding the breadcrumbs code. Most likely a misplaced code issue.

    You can share the file in the sensitive data section if you want.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hi Todd,
    im sorry about the delay, i now verified the login is working, as for the file i was acutally the breadcrumbs shortcode to the pages and as said up until a few days ago it worked perfectly fine but now only shows the prefix i set but not the page.

    the logins has been updated

    Hi there,

    Thanks for the follow up.

    It is not recommended to run the breadcrumb shortcode within another shortcode as you were doing. I have edited your single.php file and fullwidth.php and added the necessary code. I have assigned the class “rm_breadcrumbs” which you can use to change the position of the breadcrumbs div on the pages.

    I hope this info helps. Thank you.

    Perfect, i see the changes. thank you.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘Breadcrumbs’ is closed to new replies.