Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
That is quite not expected. Could you please share your sitemap URL so we can check this from our end.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), you should also check for a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have tried to log in but it seems you didn’t give that account admin permissions so we can’t check and manage anything there. Could you check it?
Looking forward to help you.
Hi Alberto,
Sorry for incorrect setting. Please try again.
Thanks in advance!
Elim
Hello,
First of all, you seem you have another sitemap plugin. You should be cautious since it can cause conflicts.
About the issue, I disabled all plugins except Rank Math and switched to a default theme and everything was ok. After that with only Rank Math enabled I switched to your theme and the issue was there, so it seems your theme is adding that “Site-map” section. My recommendation would be to contact the theme support since it doesn’t seem like a Rank Math issue (it would happen in every theme) but one related to that theme.
Looking forward to help you.
Hi Alberto,
I finally workout the issue after moved to a new server.
It is basically the previous WP engineer have problem. Previous WP engine for some reason (even upgraded to 5.5.3, it can only work under PHP5.X)
After I moved my website to a different hosting company. All issues resolved.
Thanks for your help!
Elim
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This reply was modified 4 years ago by
Acapturer.
Hello,
Oh, moving to another server usually is a painful thing, I am sorry for that! But at least, I am super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
