Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I think i’ll just login on the other account and just use that one instead.. ill let you know if i have any problems
Hello,
We checked and yes, the subscription is purchased using the email address you’ve shared in the sensitive data section of this ticket.
You can login with that account to access your PRO subscription.
Also, if you would like to get both your accounts merged, please send us an email with the PRO account at s******@r*********** and we will do the needful.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
