Bought PRO, my account is still FREE

#499046
  • Resolved BuyComment
    Rank Math free

    Hi,

    I just bought a pro license, but it doesn’t appear in my account. This means that I can’t download the files of the PRO version plugin and install it on my website. Please fix this. Thank you.

    Email of the account: [moved to sensitive data section]

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked your account, and it seems that the PRO subscription is already applied to your account. You’ll also notice that the PRO badge is already showing on your account details.

    You can now download the Rank Math PRO plugin from your account’s dashboard. Here’s a link for more information:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    If it’s still not showing on your account, please log in using a different browser or try clearing your browser’s cache.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Bought PRO, my account is still FREE’ is closed to new replies.