Blue Screen of death - Support

Resolved Keyur
3 years, 2 months ago

Rank Math free

I installed Rank Math and it gives me the blue screen in all the settings section.

Please help.

Viewing 6 replies - 1 through 6 (of 6 total)

Anas
3 years, 2 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Can you please share the error log with us?

Having an error log will help us determine why this might be happening.

You can follow this guide to enable debug mode in WordPress to get the error log
https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/

Or you can ask your web host and they should be able to help you locate the log files.

Looking forward to helping you.

Keyur
3 years, 2 months ago

Rank Math free

[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SELECT SQL_CALC_FOUND_ROWS * FROM wp_rank_math_redirections WHERE status = ‘active’ AND sources LIKE ‘%a:1:{i:0;a:3:{s:6:\\”ignore\\”;s:0:\\”\\”;s:7:\\”pattern\\”;s:10:\\”index.html\\”;s:10:\\”comparison\\”;s:5:\\”exact\\”;}}%’ ORDER BY updated DESC LIMIT 0, 1 made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::match_redirections_source, MyThemeShop\\Database\\Query_Builder->get, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection_QueryCaching->query, W3TC\\_CallUnderlying->query, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection->query, W3TC\\DbCache_WpdbNew->default_query, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SHOW FULL COLUMNS FROM wp_rank_math_redirections made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::add, MyThemeShop\\Database\\Query_Builder->insert, W3TC\\DbCache_WpdbNew->insert, W3TC\\DbCache_WpdbInjection_QueryCaching->insert, W3TC\\_CallUnderlying->insert, W3TC\\DbCache_WpdbNew->insert, W3TC\\DbCache_WpdbInjection->insert, W3TC\\DbCache_WpdbNew->default_insert, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection->query, W3TC\\DbCache_WpdbNew->default_query, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SELECT SQL_CALC_FOUND_ROWS * FROM wp_rank_math_redirections WHERE status = ‘active’ AND sources LIKE ‘%a:1:{i:0;a:3:{s:6:\\”ignore\\”;s:0:\\”\\”;s:7:\\”pattern\\”;s:45:\\”services-offered/flood-water-damage-cleaning/\\”;s:10:\\”comparison\\”;s:5:\\”exact\\”;}}%’ ORDER BY updated DESC LIMIT 0, 1 made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::match_redirections_source, MyThemeShop\\Database\\Query_Builder->get, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection_QueryCaching->query, W3TC\\_CallUnderlying->query, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection->query, W3TC\\DbCache_WpdbNew->default_query, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SHOW FULL COLUMNS FROM wp_rank_math_redirections made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::add, MyThemeShop\\Database\\Query_Builder->insert, W3TC\\DbCache_WpdbNew->insert, W3TC\\DbCache_WpdbInjection_QueryCaching->insert, W3TC\\_CallUnderlying->insert, W3TC\\DbCache_WpdbNew->insert, W3TC\\DbCache_WpdbInjection->insert, W3TC\\DbCache_WpdbNew->default_insert, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection->query, W3TC\\DbCache_WpdbNew->default_query, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SELECT SQL_CALC_FOUND_ROWS * FROM wp_rank_math_redirections WHERE status = ‘active’ AND sources LIKE ‘%a:1:{i:0;a:3:{s:6:\\”ignore\\”;s:0:\\”\\”;s:7:\\”pattern\\”;s:58:\\”services-offered/water-damage-cleaning-drying-restoration/\\”;s:10:\\”comparison\\”;s:5:\\”exact\\”;}}%’ ORDER BY updated DESC LIMIT 0, 1 made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::match_redirections_source, MyThemeShop\\Database\\Query_Builder->get, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection_QueryCaching->query, W3TC\\_CallUnderlying->query, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection->query, W3TC\\DbCache_WpdbNew->default_query, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SHOW FULL COLUMNS FROM wp_rank_math_redirections made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::add, MyThemeShop\\Database\\Query_Builder->insert, W3TC\\DbCache_WpdbNew->insert, W3TC\\DbCache_WpdbInjection_QueryCaching->insert, W3TC\\_CallUnderlying->insert, W3TC\\DbCache_WpdbNew->insert, W3TC\\DbCache_WpdbInjection->insert, W3TC\\DbCache_WpdbNew->default_insert, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection->query, W3TC\\DbCache_WpdbNew->default_query, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SELECT SQL_CALC_FOUND_ROWS * FROM wp_rank_math_redirections WHERE status = ‘active’ AND sources LIKE ‘%a:1:{i:0;a:3:{s:6:\\”ignore\\”;s:0:\\”\\”;s:7:\\”pattern\\”;s:34:\\”services-offered/structure-drying/\\”;s:10:\\”comparison\\”;s:5:\\”exact\\”;}}%’ ORDER BY updated DESC LIMIT 0, 1 made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::match_redirections_source, MyThemeShop\\Database\\Query_Builder->get, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection_QueryCaching->query, W3TC\\_CallUnderlying->query, W3TC\\DbCache_WpdbNew->query, W3TC\\DbCache_WpdbInjection->query, W3TC\\DbCache_WpdbNew->default_query, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: WordPress database error Table ‘wetcarpet_newwp.wp_rank_math_redirections’ doesn’t exist for query SHOW FULL COLUMNS FROM wp_rank_math_redirections made by do_action(‘wp_ajax_rank_math_import_plugin’), WP_Hook->do_action, WP_Hook->apply_filters, RankMath\\Admin\\Import_Export->import_plugin, RankMath\\Admin\\Importers\\Detector::run_by_slug, RankMath\\Admin\\Importers\\Detector->run, RankMath\\Admin\\Importers\\Plugin_Importer->run_import, RankMath\\Admin\\Importers\\Redirections->redirections, RankMath\\Redirections\\Redirection->save, RankMath\\Redirections\\DB::update_iff, RankMath\\Redirections\\DB::add, MyThemeShop\\Database\\Query_Builder->insert, W3TC\\DbCache_WpdbNew->insert, W3TC\\DbCache_WpdbInjection_QueryCaching->insert, W3TC\\_CallUnderlying->insert, W3TC\\DbCache_Wpd, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import
[Mon Feb 22 09:45:32 2021] [warn] [client 110.147.177.200] mod_fcgid: stderr: ry, referer: https://wetcarpetcleaners.com.au/wp-admin/admin.php?page=rank-math-wizard&step=import

Jeremy
3 years, 2 months ago

Hello,

Thank you for keeping in touch with us.

It looks like you still have missing tables in your Rank Math installation.

Please follow these steps:

1. Update to the latest version of Rank Math Free & PRO

2. Ensure that the Advanced Mode is selected:

3. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

If the issue persists after doing so, please let us know.

We really look forward to helping you.

Keyur
3 years, 2 months ago

Rank Math free

I did that twice before opening up a support ticket. And I did that once again just now.

However =, it says “Table re-creation started. It might take a couple of minutes.” but doesn’t give a success message when it’s done.

So – NO, the issue is still persistent.

Keyur
3 years, 2 months ago

Rank Math free

It started working now.
Uzair
3 years, 2 months ago
Hello,

We are glad it is working now.

While checking the issue, our team added the following code to your WP > Appearance > Editor > Functions.php file:
```
function my_custom_admin_css_1() {
  echo '<style>.rank-math-page .button-primary:not(.default), .rank-math-page .is-primary {
    color: #fff;
    border-color: #069de3;
    background: #069de3;
    text-shadow: none;
    position: inherit;
    float: right;
    width: auto;
    height: auto;
} </style>';
}
add_action('admin_head', 'my_custom_admin_css_1');
```
Please remove that since it is no longer needed.

We are always here if you need us in the future.

Hey, if it isn’t too much to ask for – would you mind leaving us a review here?

https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post

It only takes a couple of minutes but helps us tremendously.

It would mean so much to us.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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