Hello,
Thank you for contacting us today and sorry for the inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the access.
I have just logged in to your site and it looks like you do not have the Rank Math plugin installed. Please note that Rank Math does not modify any current data in your database and this issue is likely stemming from a theme issue. I have gone ahead and installed RM on your site but the layout does not change.
Please get in touch with your theme author so that they can advise further on this.
Looking forward to helping you. Thank you.
Hello,
Thank you for your support.
After some testing i found that when i enable the option “General Settings->Links->Strip Category Base” it breaks my blog posts page.
Regards
Paulo Lopes
Hi there,
Thanks for the follow up.
I am glad that you were able to isolate the cause of this issue 🙂
Feel free to get in touch with us should you run into any other problem.
Thank you.
