Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please check your browser console and see if any error showing there. Here’s how you can check your browser console: https://balsamiq.com/support/faqs/browserconsole/
If you see any error, you can share a screenshot with us by using a tool like https://imgru.com/upload so that we can check the issue further for you.
Meanwhile, please make sure the WordPress version of your website is at least 6.0 and up. You can check the requirements here: https://rankmath.com/kb/requirements/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
sorry for the delay. No browser error is showing (Chrome), and I am currently using WordPress 6.1.4. Since my initial message, my theme (Kadence) had an update and also updated their blocks plugin, so I figured it was a great time to retest.
I tried this time on my other website, which hasn’t been tested yet, and the same issue occurs; I cannot edit/write anything without the blocks transforming into error blocks.
I rolled back the Rank Math plugin, and everything returned to normal. I also tried editing on the Brave browser, too, same issue.
Thank you
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry, no idea why there is a duplicate comment above. I have updated the sensitive data section to include the login access (using the temporary login plugin).
Thank you
Hello,
We deeply apologize for the delay in response.
We’ve checked your website but couldn’t replicate the issue. Please check the screencast in the sensitive data section for your reference.
Can you please confirm if you’re still facing the issue on your site? If so, you can share a screencast with us by using a tool like https://loom.com so that we can check this issue further for you.
Looking forward to helping you.
Thank you.
Hello,
In the video, I see there is a (1) in the plugin section pending. Was the Rank Math plugin updated before your tests were performed?
I have updated the plugin again to take my video (please see the sensitive data section), but I have used my backup again to put it back as pending, so if you need to do more tests, you will need to run the Rank Math update.
Thank you
Hello,
We are able to replicate the issue with the current version of Rank Math.
Allow me to share this with our development team. We should get back to you shortly with an advice or solution.
The issue is coming from the current version of your WordPress. Please note that the version of your WordPress is still a bit old and some major plugins have already given up supporting that version so as a temporary solution, you can upgrade the WordPress version to 6.3 if that’s convenient for you.
Thank you.
Hello Jeremy,
Thank you for the update. I updated each website to WordPress 6.3, and the issue is resolved. I appreciate the team taking a look into the matter and you can mark this ticket as resolved. 🙂
Hello,
Glad that updating the WordPress version helped you.
We just got word from our development team that the issue is caused by the Content AI module.
If you are not using the Content AI module and stayed in WP 6.1, you may also disable that module.
With that said, our developers are looking at this closely and we will announce if we release a fix.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
