Blank sitemap and other issues

#46827
  • Resolved Quantonesai

    3 years, 11 months ago

    Rank Math free

    Hi,
    I created a sitemap with RankMath, but I have some troubles:

    • https://quantonesai.com/sitemap_index.xml when you go inside the post sitemap it shows a blank page.
      I already tried something like going into the permalink page and save, reinstalling the plugin, and so on.
      But I see that if I check the link with a tool that extract urls I can see there are links inside
    • I want to cancel 301 redirections and keep just the new urls on the sitemap
    • I don’t want media in the sitemap, but even if I checked Images in Sitemaps OFF in general settings, and Media > Include in sitemap OFF in the media settings, they are still there

    What can I do?

    • This topic was modified 3 years, 11 months ago by Quantonesai.
Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • Todd

    3 years, 11 months ago

    Rank Math free

    Hi,

    Thanks for getting in touch with us.

    1. Looks like you have All in One SEO plugin enabled as well. Please disable it as having more than one SEO plugin is bound to cause conflicts:
    null

    2. You can disable all redirects at WordPress Dashboard > Rank Math > Redirections – assuming they are added using Rank Math. Otherwise, check how you added 301s and undo it.

    3. If you add images to your posts, they will be included in the sitemap. The only way to remove them from the sitemap is by removing them from the post as well.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    Hi, thanks for your reply

    1. I had already deleted All in one seo, I don’t know why there are still traces. Now I tried to reinstall and delete it again. What else can I do?

    2. I use the plugin Redirections because I noticed that the one integrated with Rank Math does conflict with the plugin I use for quizzes.

    3. Ok

    Alberto

    3 years, 11 months ago

    Rank Math business

    Hello,

    If you have a cache plugin enabled, you can try by emptying the cache. Let us know if that fixes that issue and if not, we will be happy to continue helping you.

    Thank you.

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    I tried to empty the cache but nothing changed. I use WP rocket for caching.

    Alberto

    3 years, 11 months ago

    Rank Math business

    Hello,

    You must add all the sitemap file locations to the exclusion list in your Cache plugin so that the sitemaps are never cached. These are the files you must add to the exclusion list:
    sitemap_index.xml
    post-sitemap.xml
    page-sitemap.xml
    category-sitemap.xml
    product-sitemap.xml

    This is required since Sitemaps are already cached internally by Rank Math and we flush them every time you post something new and with our cache.

    Hope it helps.

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    Thanks for your help, but even after I added them to the exclusion list and flushed the cache I still see the empty pages.

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hi there,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    I create an access for you, let me know if you can enter.
    Thanks for help

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    3 years, 11 months ago

    Rank Math business

    Hello,

    I have just tried to log in with that username and password but it seems it is not valid. Could you check it?

    Looking forward to help you.

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    I changed password, now it should work 🙂

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    It seems that there is static post-sitemap.xml file on the root of your site.

    Please login to your site via FTP and delete this file to allow Rank Math to generate the virtual sitemap file.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Quantonesai

    3 years, 11 months ago

    Rank Math free

    Hi, I delete the files and it seems to be everything ok now.
    Thanks a lot!

Viewing 15 replies - 1 through 15 (of 18 total)
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The ticket ‘Blank sitemap and other issues’ is closed to new replies.