Billing

#401079
  • Resolved Theresa Jackson

    1 year, 11 months ago

    Rank Math free

    I have been billed for RankMath but have the free version installed and see no download for the pro version

    Email address: t******@3********

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    1 year, 11 months ago

    Rank Math agency

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    We checked that email address but were unable to locate the purchase.

    It seems like you purchased the subscription with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Theresa Jackson

    1 year, 11 months ago

    Rank Math free

    I must be t******@3************. I don’t have that domain anymore. Please will you have a look for me.

    Jaideep Asrani

    1 year, 11 months ago

    Hello,

    Thank you for your patience.

    We have merged your accounts and now the PRO subscription is active on this account.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

    RankBot

    1 year, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Billing’ is closed to new replies.