Beta update seems to have broken my website

#294078
  • Resolved Alex Highton

    2 years, 6 months ago

    Rank Math free

    Hi

    I’ve just updated to the latest Beta version of Rank Math.

    My site was fine with no problems this morning but as soon as I updated, the screen immediately change to “Briefly unavailable for scheduled maintenance. Try again in a minute.” and I can’t get back into the site. It’s been like this for several minutes now.

    Can you look into urgently please.

    Kind Regards

    Alex – Silly School Education

Viewing 1 replies (of 1 total)
  • Miguel

    2 years, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please try to remove the plugin via FTP by renaming the folder seo-by-rank-math under your plugin’s default folder to something else?

    After doing that, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Beta update seems to have broken my website’ is closed to new replies.