Hello,
Thank you for providing your order reference number: RANKMATH240504-6002-44179. If you have successfully made a payment and are facing any issues or need assistance with your Rank Math purchase, please let us know how we can help you further.
If you encounter any payment-related problems or have questions about your purchase, feel free to share more details so we can assist you promptly.
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We made a payment but cannot link or activate it in the plugin
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Your subscription is currently associated with a different Rank Math account. We shared the email address tied to that subscription in the Sensitive Data section of this ticket.
You would need to login to that account to download the PRO plugin and activate it. Here’s a guide you can follow: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
However, if you meant to use the PRO subscription for this current account of yours, we can merge your two accounts and keep the preferred email address, just let us know which email address you wish to keep.
Looking forward to helping you.
Hello,
We are super happy that we could address your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
