Hello,
We apologize for the inconvenience you’re experiencing. If you’ve purchased a Rank Math PRO subscription and it’s not reflecting in your account, it’s possible that the email address you used for the purchase differs from the one on your free account.
To resolve this issue, please contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by navigating to the Rank Math Support Forum and opening a ticket. In the ticket, provide the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account as per your request.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you. If you have any further questions or need additional assistance, please feel free to reach out to our dedicated support team.
We’re here 24/7 to help you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Upgrade Your Rank Math PRO Subscription » Rank Math
Rank Math Refund Policy » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
