backup of changes not possible

#98362
  • Resolved Giulianochri
    Rank Math free

    Hello,
    I have had several problems with your application for several days:

    1 – when I make changes in the general settings for images and the robots.txt file, I can’t save the changes. Indeed, when I click on “save” I land on a page 404. As a result, my modifications are not taken into account.

    2- I have the same problem when I try to connect my Google Search Console account and I click on the “save” button I land on a 404 page. This makes it impossible for me to connect to my Google Search Console account.

    3- When I try to connect to my Google analytics account, I can only select the information in the “account” field. But I can’t select anything in the “Property” and “view” fields. Therefore, I can’t fill in “a property”, nor a “view”.
    And when I click on “save”, a message appears “There are unsved changes”.
    So I can’t save

    Can you help me?

    Thank you in advance.

    Have a nice day.

    Translated with http://www.DeepL.com/Translator (free version)

Viewing 1 replies (of 1 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘backup of changes not possible’ is closed to new replies.