Auto Post Redirect not working

#96261
  • Resolved Sharpened Pixels
    Rank Math free

    Hi Support,

    I can’t get the ‘Auto Post Redirect’ to work as it is intended.

    I am currently testing your plugin to see how it compares to many of the other SEO plugins out there. I like the fact that it incorporates a redirection extension as I have previously used another third-party plugin to do this exact thing. That third-party plugin automatically created redirects and added them to the list of redirects, any time a URL was changed. I believe this is the intended use of the ‘Auto Post Redirect’ feature. As seen in this screencast – https://i.rankmath.com/d5yhOb

    So, I added the plugin to a site that had many plugins already installed, including Yoast SEO and my third-party redirection plugin creating by John Godley, and Divi theme running. When I added RankMAth and activated the Redirection feature, it automatically deactivated Yoast SEO and the third-party redirection plugin. But, I couldn’t get the auto redirects to work in RankMath. So, I tried deactivating all plugins and reverting to the Twenty Twenty theme, this still made no difference. I even tried deleting some tables from the database that are generated when the redirection feature is enabled as mentioned in this previous support ticket (https://support.rankmath.com/ticket/auto-post-redirect-error/) but that also made no difference. I thought maybe it might have something to do with the old third-party plugin I had used so I decided to set up a completely fresh blank WordPress install and add RankMath to that and test the auto-redirect feature, but it just doesn’t work for me.

    What happens when I change a page URL is that a banner pops up to say a redirect has been auto-created and to click to edit, I have clicked on the banner and checked the redirection list and it never displays the auto-created redirect. Plus if I typed the old URL into the browser, it doesn’t redirect to the new page, it just loads a 404 error page. I can change the fallback in the settings and then have these redirect to the homepage, but I want it to auto-generate a redirect to the new URL like seen in the screencast above. This functionality means that any old cached pages in google will get redirected to my new page, and is the correct method for this sort of thing.

    I’m presuming somewhere along the line this functionality has been messed up because the screencast shows it working, but I’ve tested on a completely fresh WordPress install and it still didn’t work.

    Can someone help with this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am sorry for this late reply, for some reason (maybe the link?) it was sent to spam.

    Do you still have the issue? If yes, we could take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Alberto,

    Yeah, the issue is still present, but I think I have worked out what is causing it.

    I have also been in communication with Bhanu via email who has been looking at this too.

    Today he asked me for access to the test site, and it dawned on me that I had been testing each time on a subdomain, so I tested this functionality on the main domain and it worked, so it seems that there is an issue creating the auto-redirect when this plugin is on a subdomain.

    Does that sound like it could be the problem, and will you guys be able to include subdomains in the redirection functionality as this is something I will need?

    Kind regards,

    Kevin

    Alberto
    Rank Math business

    Hello,

    Let me ask the dev team about it, maybe we can find a solution for you.

    Looking forward to help you.

    Hi Alberto,

    Was there much luck on looking at why subdomains are failing to create the auto post redirects?

    I had sent some FTP login details to Bhanu via email also, and he had access to a test subdomain, but I’m yet to hear anything back.

    Kind regards,

    Kevin

    Alberto
    Rank Math business

    Hello,

    I will ask them about it so they maybe can update you here so we can have all the communication in one place. Could you also share the access here (in the Sensitive Data section)?

    Looking forward to help you.

    Hello,

    Thank you for your patience.

    Just a quick update that we have fixed this issue on one of our recent releases.

    Please update Rank Math & all other plugins, themes and WordPress to the latest version.

    The issue should be fixed.

    If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Auto Post Redirect not working’ is closed to new replies.