Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math today.
It looks like you have removed the access. Have you been able to resolve this ?
Looking forward to helping you. Thank you.
no I didn’t solve it, and I kept the access and firewall open for long time while no one used it.
if ya can check if there is duplicate breadcrumbs on the site without access it will be fine or else the whole support system with kb start to be annoying to me and doesn’t provide answers
thanks Michael I personally appreciate ur assistance
Hi,
I am sorry but I can’t even access your website.
https://i.rankmath.com/A2c6CM
It is impossible for us to check. But, you should maybe try inspecting the breadcrumbs and see where the other set of breadcrumbs is coming from.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
– I want to check if I have duplicate breadcrumbs or conflict with Genesis
I enable the breadcrumbs on genesis and also on RM, and I don’t insert RM breadcrumb code into the theme template.
– the auto update of the plugin doesn’t work
https://jmp.sh/gdEecLD
thanks
Hello,
Thank you for contacting Rank Math today.
I am unable to access your site. You can troubleshoot and check for a conflict using this guide: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
I am sorry but we have dynamic IPs. Even if you whitelist our IP – our IP might have changed by the time we check your ticket.
On your single pages, I see two breadcrumbs – both added by Genesis. If you want to confirm, you can disable Rank Math temporarily and see the breadcrumbs will still be there.
I am sorry but you will have to take up this issue with Genesis since Rank Math is working perfectly fine and isn’t adding those breadcrumbs.
