Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
Hi Anas, thank you, but we have the same problem here… We don’t have any firewall, and furthermore when the Role is Editor, it works. The problem is just for Contributors and Authors.
We also have tried to use the User Role plugin to set some permissions. But even doing that, it doesn’t work.
Thanks.
Hello @Till Landers,
I have replied to your ticket.
Please refer to that ticket.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
