Assistance Needed: AI Content Credits Not Displaying After Purchase

#721798
  • Resolved Ecoverde Valeting Service

    3 months, 3 weeks ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well. My name is john, and I am reaching out to you as a professional car detailer who recently purchased AI content credits for my website.

    I have been using Rank Math with great satisfaction, and I appreciate the value it adds to my online presence. However, I have encountered an issue with the AI content credits not displaying after the recent purchase. As someone who takes pride in attention to detail and strives for customer satisfaction, I believe in the effectiveness of Rank Math’s features, and I am eager to resolve this matter promptly.

    Could you kindly assist me in troubleshooting and resolving this issue? I value the high standard of service that both my car detailing business and Rank Math provide, and I trust that we can address this concern efficiently.

    Thank you for your time and assistance. I look forward to hearing from you soon.

    Best regards,

    john

Viewing 7 replies - 1 through 7 (of 7 total)
  • RankBot

    3 months, 3 weeks ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are facing with the AI content credits not displaying after your recent purchase. We appreciate your trust in Rank Math and are committed to resolving this matter promptly.

    To troubleshoot and resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the AI content credits. Once logged in, please head over to your Rank Math account and navigate to the “Websites” tab to check if the credits are displayed correctly. You can refer to the following URL for detailed steps: How to Restore Missing Content AI Credits.

    If the credits are visible in your Rank Math account but not on your website, you can disconnect and reconnect your Rank Math account from your WordPress dashboard by following the steps outlined in this article: How to Restore Missing Content AI Credits.

    After reconnecting your Rank Math account, please refresh the credits from your WordPress dashboard by navigating to “Rank Math SEO → General Settings → Content AI” and refreshing the credits.

    We hope these steps help in resolving the issue. Please do not hesitate to let us know if you need further assistance.

    Best regards.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Ecoverde Valeting Service

    3 months, 3 weeks ago

    Rank Math free

    Hello,

    I appreciate your prompt response and the steps you provided to address the issue with the AI content credits. I followed the instructions carefully, but unfortunately, the problem persists.

    I made sure to log in to the correct account and checked the “Websites” tab in my Rank Math account, but the credits are still not displaying on my website. Additionally, I attempted to disconnect and reconnect my Rank Math account from the WordPress dashboard as suggested in the provided article, but the credits remain elusive.

    I also refreshed the credits from the WordPress dashboard under “Rank Math SEO → General Settings → Content AI,” but the problem persists. It seems the steps outlined haven’t resolved the issue on my end.

    I appreciate your continued assistance in resolving this matter. Please let me know if there are any further steps or if additional information is needed to address this.

    Thank you.

    Best regards.

    john

    Ecoverde Valeting Service

    3 months, 3 weeks ago

    Rank Math free

    ANY UPDATES ON THIS, otherwise please cancel the subscription for a refund

    thanks

    Ecoverde Valeting Service

    3 months, 3 weeks ago

    Rank Math free

    Cancel and refund please

    Jeremy

    3 months, 3 weeks ago

    Hello,

    We deeply apologize for the delay.

    Can you please allow us to help you with this?

    Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    With that said, if you wish to proceed with the refund request, just let us know here and we’ll do the needful.

    We really look forward to helping you.

    Ecoverde Valeting Service

    3 months, 3 weeks ago

    Rank Math free

    Please procee with the refundthanks

    Miguel

    3 months, 2 weeks ago

    Hello,

    Our team processed the refund as per your request and you should have received an email about the same.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Assistance Needed: AI Content Credits Not Displaying After Purchase’ is closed to new replies.