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I’m using Elementor, but when I press the archive, it jumps to the top page. Do you know the reason?
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please share the affected URL so we can check as well?
Also, please try disabling/deactivating the Rank Math plugin temporarily to check if the issue is being caused by Rank Math. All of your settings and data are saved in your database so there shouldn’t be any data loss upon doing so.
Let us know how this goes.
Thank you.
It is the archive in the upper right part of the sidebar.
http://gpcenter-design.com/aichi/category/info/If I disable the Rank Math plugin it works.
Thank you.Hello
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Excuse me.
Please help me as I don’t know how to edit the first post.Hello,
Please click the edit button at your initial message at the top to edit your post:
https://support.rankmath.com/ticket/archive-not-working/?view=all#post-519001Looking forward to helping you.
Thank you.
Sorry, there is no edit button.
Can you show me an image?Hello,
You can find the edit option here:
Or you may click on the URL below:
https://support.rankmath.com/ticket/archive-not-working/edit/?view=all#post-519001Let us know if you’re still having issue with editing the first post.
Thank you.
I have only a reply.
Hello,
We just noticed that you are replying to this ticket with a different account that has similar name. Thus, the edit option is not available to you.
Please login to this account https://support.rankmath.com/users/gp4/ in order to access the functionalities.
Looking forward to helping you.
Thank you.
What should I do after logging in?
Hello,
You should login to the account that you used to open this ticket, then edit the first post of this ticket and add login credentials to the sensitive data section as mentioned above.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I sent you confidential data the other day, did you receive it?
Hello,
We deeply apologize for the delay in response.
The date Archives in our Titles & Meta setting is currently disabled so our plugin is redirecting it to the base page.
I went ahead and enabled it as you can see in my screenshot below:
The links under the Archive (sidebar) are now working.
Please clear your website cache and check from your end.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
thank you.
I was able to navigate to the correct link!
The ticket ‘Archive not working’ is closed to new replies.