API Error

  • About an hour and a half ago, an API error from Rank Math showed up in the debug log of one of my sites. (The other site has no such errors.) I put the details in the sensitive data. I wasn’t doing anything on the site at that time, so I don’t know what caused it.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    Please confirm which Rank Math version you are using.

    1. Please update to the latest version.
    2. If that doesn’t solve the issue, de-authorize GSC and authorize it again at WordPress Dashboard > Rank Math > General Settings > Search Console.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Okay, I have re-authorized the account. I will let you know if there are any further issues. Thanks!

    The error messages came back later, and also showed up on my other site as well.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

    asking for logins

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    Temporary Login Without Password

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    WP Security Audit Log

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. I haven’t seen the error message again since I re-authorized both sites yesterday, but it’s still good to check it out.

    Thank you.

    • This reply was modified 2 months, 1 week ago by  nyssa1.
    • This reply was modified 2 months, 1 week ago by  nyssa1.

    Hello,

    Thank you for contacting Rank Math today.

    I have checked the issue for your and the search console appears to be working now. I did notice an error but after clearing your cache the error was not reported again.
    Another issues that I noted was that your WordFence security might have been blocking the request but I have whitelisted this action.

    Let me know if the issue comes up again. Thank you.

    ​​​​​​

    Thanks! So far, so good.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘API Error’ is closed to new replies.