API Error: (Just this)

#67038
  • Resolved Mustafa Akarsu
    Rank Math free

    Hello I set up RankMath a while ago, SEO analysis tool worked fine so far.
    Yesterday I installed TinyPNG plugin to make images smaller. From that time on SEO analysis stopped working. I get “API Error” message.

    Is there any way to fix it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • I have the issue of API Error but in https://rankmath.com/tools/seo-analyzer/ my SEO report well, i don\t how that happened in in this rank math plugin

    I too got this same error

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit, if not we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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