Hi, I just got this from my host.
On checking, I found that the IP address “35.143.102.175” was blocked in the hulk database and I have unblocked and whitelisted it now. I’m still getting the api error.
Thanks a lot for your query and we are so sorry about the trouble this must have caused.
Since it seems your web server is blocking access to our API, you should whitelist our IP but the one you whitelisted doesn’t seem to be ours.
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
your support system is terrible. why is it that when I put a request for an answer on fb like others are doing I’m being denied?
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This reply was modified 4 years, 6 months ago by
Sun Star SEO.
THIS IS WHAT MY HOST GAVE ME.
The mentioned IP address has been whitelisted in the server firewalls now.
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filter ALLOWIN 2 0 0 ACCEPT all — !lo * 134.90.148.98 0.0.0.0/0
filter ALLOWOUT 2 0 0 ACCEPT all — * !lo 0.0.0.0/0 134.90.148.98
134.90.148.98 has been whitelisted
NOW THE PLUGIN IS ONLY WORKING ON 1 OF OUR SITE. CHAIROBICS.COM BUT NOT THE OTHERS. AGAIN WHY DOES AN ANSWER TAKE SO LONG…..YOAST…HUM
I would like to add that half of the sites in my dashboard are having the api issues and when I go directly to your site it displays “Oops! That just happened
Invalid server response.”
Hello,
Let us know (in the Sensitive Data section) your website domains and we will check at our side if maybe our server firewall blocked your host IP for some reason.
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
