Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have moved your question to your own thread so it is easier for us to help you.
Please ensure that your plugin is connected to your account at WordPress Dashboard > Rank Math > Dashboard > Help.
Then, also ensure your web host isn’t blacklisting our IP:
Rank Math’s IP: 104.20.193.153
Finally, please head over to WordPress Dashboard > Rank Math > Status & Tools > Tools > Clear SEO Analysis data.
Hit the button once.
https://i.rankmath.com/PtpZfv
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Sorry, I was told we changed our IP so you should try this:
Please make sure to whitelist the IP 134.90.148.98 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, you can run the SEO Analysis once again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
API Error: Invalid server response.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Could you let us know if you were able to fix it or if you contacted your hosting provider to add those settings to your host?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I did everything above and it still doesn’t work. It did for 1 analysis then when I tried again it gave api error.
and this is on all the sites we have RM…
I contact my hosting provider. It resolve the problem. But with no results on rank math.
Hello,
Could you let us know (in the Sensitive Data section) your website so we can check it in our end?
Looking forward to help you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have whitelisted your domain. Could you please try now?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
