Hello,
Thank you for contacting Rank Math and sorry for the inconvenience caused.
It appears your web server is blocking access to our API.
Please make sure to whitelist the IP 134.90.148.114 and the user-agent RankMathChecker/2.0.0; https://rankmath.com.
If you are not sure, please ask your web hosting provider to do it for you.
Once done, re-run the SEO Analysis once again.
I hope this helps.
We look forward to helping you.
Thank you Asrani, I have whitelisted the Ip address. but I can’t see to find a place to whitelist the user agent. I’m on cloudways
Hi Asrani, I have whitelisted both the IP and the user agent. It seems not to be working. I still see the API error notice
Hello,
Please clear the SEO Analysis cache by going to Rank Math > Status & Tools > Database Tools > Clear SEO Analysis
Once done, clear your website cache and re-run the SEO Analysis.
Hope that helps.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
