anormally situation in rank math

#746754
  • Resolved Webmstr
    Rank Math free

    Hello,

    I need urgent help. Rank math doesnt working properly in my website (www.yahyaozan.com) for example rank math is active but it is say still connect your account. I cant create sitemap via rank mat (most important) also I tried disable to sitemap option in rank math it say ok but when again I check I saw still active the sitemap. Can you check urgently please? if you want I can provide admin connection to my website. Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    I apologize for the issue you are facing with Rank Math on your website. It seems like there might be a connection problem with your Rank Math account, preventing the sitemap from being generated correctly.

    To troubleshoot this issue, please follow these steps:

    1. Check Rank Math Account Connection:

      • Ensure that your website is connected to the correct Rank Math account with an active subscription. You can verify this by following the steps outlined in this guide: Check if Your Website is Connected.
    2. Reconnect Your Rank Math Account:

    3. Verify Sitemap Settings:

      • After reconnecting your account, check the sitemap settings in Rank Math to ensure they are correctly configured and disabled/enabled as needed.

    If after following these steps the issue persists, please assign this ticket to a human agent using the available buttons so that they can further investigate the problem on your website.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue promptly.

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math
    How to Configure Sitemaps in Rank Math – Best Settings and Tips
    How to Use Rank Math on a Staging Site » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    For the issue with Rank Math connection

    Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

    After that, please try disconnecting and reconnecting your Rank Math account to see if this resolves your issue.

    If the issue still persists, you can try adding the following filter on your website and then try reconnecting to your account again.

    add_filter( 'rank_math/registration/do_url_check', '__return_false' );
    

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/


    For the issue with your sitemap

    Please clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients and see if that works for you.

    However, if the issue persists, then we need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘anormally situation in rank math’ is closed to new replies.