Annual Subscription Renewal

#695343
  • Resolved Robert Cortes

    4 months, 4 weeks ago

    Rank Math business

    Hi Guys,

    I noticed our license is not working, and we are on auto-pay renewal. Please confirm if we need to renew or not. My card information has not changed.

    Robert Cortes

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    4 months, 4 weeks ago

    Hello,

    Thank you for reaching out to us.

    We’re sorry to hear about the issue you’re facing with your license. To confirm, you are on an auto-pay renewal, and your card information has not changed. We recommend checking your account’s subscription status to ensure that the renewal has been processed correctly.

    You can verify your subscription status by logging into your Rank Math account and navigating to the Subscriptions tab from the left sidebar. If the subscription is active, you should be able to see the renewal date and the status of your subscription.

    If you find that the subscription is not active or if you have any other concerns, please feel free to reply to this ticket, and we will be happy to assist you further.

    Looking forward to helping you resolve this issue.

    Sources:
    How To Upgrade Your Rank Math PRO Subscription » Rank Math
    How To Downgrade Your Rank Math PRO Subscription » Rank Math
    Rank Math PRO – Pricing Plans for Businesses & Individuals

    Robert Cortes

    4 months, 4 weeks ago

    Rank Math business

    I added my bank card vs using my PayPal, which even PayPal should be working fine, but added my bank card as default.

    Let me know, it doesn’t provide an option to pay the renewal in my account.
    Robert Cortes

    Robert Cortes

    4 months, 4 weeks ago

    Rank Math business

    I Repurchased the license I hope I have the same features when I first purchased over 3 years ago.

    Please confirm.

    What happened to 24-hour priorty support?

    Robert

    Jeremy

    4 months, 3 weeks ago

    Hello,

    Thank you for reaching out. We apologize for the delay in response, we have received heavier ticket volumes than usual hence, the delay.

    We can confirm that your subscription is now active.

    Please follow the steps below to ensure your PRO features is active:

    1. Ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    2. Re-activate your Rank Math PRO plugin. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Annual Subscription Renewal’ is closed to new replies.