Analytics stopped again

#513999
  • Hello!

    The analytics worked properly for several months, but now it stopped again 1-2 weeks ago. Can you look at it?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Our developers have made significant improvements to the Analytics module in the latest release of the plugin.

    Hence, please try updating the Free plugin to the latest version.

    After that, please follow the steps here to trigger the initial data import of the Analytics data: https://rankmath.com/kb/delete-old-analytics-data/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    still nothing 🙁

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I’ve checked your site, and there are already data showing in Rank Math’s Analytics. Please refer to the screenshot in the sensitive data section for your reference.

    The data fetch schedule for Google Analytics and Google Search Console is different for the Free version (every 7 days) and PRO users (every 3 days) which is the minimum since it takes roughly 24 hours for the data outside the live tracking to update.

    Looking forward to helping you.

    Thank you.

    nothing since January 17th. today is the evening of January 26

    stopped at jan 16

    Hello,

    Please note that we only retrieve the data 3 days behind the current last sync date and since you are a Free user, the data will be updated every 7 days and the next schedule will happen in the next 3 days.

    I went ahead and manually run the pending action to fetch data from Google and the stats in your updating.

    You may give it a couple of minutes to finish the process.

    Hope that helps. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

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