analytics showing zero results

#519605
  • Resolved Dan
    Rank Math pro

    Why is analytics showing zero on our dashboard since 26th December, yet all settings are done perfectly and has been ok since we upgraded to pro? Kindly check denhumholidays.com as google analytics is well connected and also on google side, we see it’s fine? There are also the updates that were happening after 3 days which is no longer happening unless done manually. Update used to guide us on keywords and rankings but these days since 26th December 2022, there is no automatic updates.

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  • Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    Since you’re using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version, can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Back to your issue, make sure you’ve updated Rank Math PRO and FREE to the latest version, since we have released a version with a significant update on Analytics recently.

    After that, re-connect your Google account with Rank Math by following the steps I’ve mentioned below, without skipping them.

    #1 ~ Remove Rank Math’s access from Google

    Please remove RankMath’s app from your Google apps permissions:

    https://myaccount.google.com/permissions

    permissions

    #2 ~ Re-connect to regenerate auth token from Google

    After that, reconnect the Google account again, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    #3 ~ Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    #4 ~ Setup Analytics

    Once the above process is done, please follow the URL below to setup Rank Math Analytics properly:
    https://rankmath.com/kb/connect-your-google-account/#num-3-connect-to-search-console

    After that, please try fetching data from Google Analytics by following the URL below and wait for a while to see if that works for you:
    https://rankmath.com/kb/analytics-issues/#scheduled-actions

    Let us know how that goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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