Analytics problem VOL.4.

#372799
  • Resolved Gungl Ákos

    2 years, 7 months ago

    Rank Math free

    Hi!

    U wrote this few months ago, but not working after 1-2 days….

    what is the problem? my site worked correctly

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    We really look forward to helping you.

    Thank you.

Viewing 4 replies - 16 through 19 (of 19 total)
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  • Jeremy

    2 years, 6 months ago

    Hello,

    There are still no pending entries in your scheduled actions for Analytics fetching.

    Allow me to check this one with our dev team dedicated to troubleshooting this kind of issue. We should get back to you with an update shortly.

    We appreciate your time and patience on this one.

    Jeremy

    2 years, 6 months ago

    Hello,

    I just got word from our developer and the issue seems to be due to the permalink. Rebuilding the index and re-fetching the data basically resolves the issue.

    You may refer to this guide: https://rankmath.com/kb/delete-old-analytics-data/

    The data is now being imported as you can see in my screenshot below:

    analytics

    In addition to that, the scheduled actions for analytics fetching are now working correctly.

    Let us know if you are still experiencing issues from your end. We are here to help you.

    Thank you.

    Gungl Ákos

    2 years, 5 months ago

    Rank Math free

    Hi!

    TY for your help, i see it works fine.. But i noticed one thing…a couple of extensions are turned off..

    – docket cache
    – wp fastest cache
    – Wordfence Security

    you turn it off?

    TY!

    Miguel

    2 years, 5 months ago

    Hello,

    Our developer might have turned those off to debug the situation fully on the website.

    We apologize for the inconvenience and you can turn them back on if they were so previously on your website.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 16 through 19 (of 19 total)
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The ticket ‘Analytics problem VOL.4.’ is closed to new replies.