Analytics problem VOL.4.

#372799
  • Resolved Gungl Ákos
    Rank Math free

    Hi!

    U wrote this few months ago, but not working after 1-2 days….

    what is the problem? my site worked correctly

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    We really look forward to helping you.

    Thank you.

Viewing 15 replies - 1 through 15 (of 19 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please follow this guide to reconnect and fetch the data from Google: https://rankmath.com/kb/delete-old-analytics-data/#num-4-remove-access-to-rank-math

    Let us know how that goes. Looking forward to helping you.

    Gungl Ákos
    Rank Math free

    thanks i tried. data has come for now
    I’ll wait a few days and test it…

    Anas
    Rank Math business

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    Gungl Ákos
    Rank Math free

    and after few days came the usual problem: analytics stopped…

    analytics_error

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Gungl Ákos
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I checked your scheduled actions or “CRON Jobs” and it seems there are no pending actions to run. The CRON Job is responsible for fetching data from Google in the background.

    It is possible that your CRON Jobs aren’t working as expected.

    Please contact your hosting provider and ask to enable your CRON Job.

    Let us know how that goes. Looking forward to helping you on this one.

    Gungl Ákos
    Rank Math free

    Exactly what kind of scheduled task (cronjob) would you need to set up?

    Anas
    Rank Math business

    Hello,

    We use the default WP-Cron.

    I logged in to your website and checked the settings.

    The cron jobs on your website are not working.
    cron

    Please get in touch with your hosting provider and ask them to fix the WP-Cron issue. You can share this link with them:
    https://github.com/johnbillion/wp-crontrol/wiki/Problems-with-spawning-a-call-to-the-WP-Cron-system#curl-error-28-operation-timed-out-after-3000-milliseconds-with-0-bytes-received

    Without this working correctly our plugin can’t correctly fetch the data from Google.

    We look forward to helping you.

    Gungl Ákos
    Rank Math free

    ty we try it

    Gungl Ákos
    Rank Math free

    my provider finished the setting. i hope its eorking. can u try it?

    Anas
    Rank Math business

    Hello,

    I tried to log in to your website but the login link seems to have expired, it is redirected to the homepage.

    Please provide a new/updated login link so we can check.

    Looking forward to helping you.

    Gungl Ákos
    Rank Math free

    hi!

    7 days remaining 🙂

    TY for your help!

    Hello,

    Thank you for extending the temporary login URL.

    I checked your scheduled actions and there are now entries, however, there’s no pending action for Rank Math and there are a lot of canceled actions. Please refer to my screenshot in the Sensitive Data section.

    Can you please reconnect your Google service again to re-create the auth key? You can do it here: Rank Math > General Settings > Analytics.

    After doing so, report back to us so we can continue debugging the issue.

    Looking forward to helping you on this one.

    Gungl Ákos
    Rank Math free

    “Can you please reconnect your Google service again to re-create the auth key? You can do it here: Rank Math > General Settings > Analytics.”

    I don’t understand that exactly..that was the first step I took…I pressed the reconnect again now…

    its OK?

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 19 total)

The ticket ‘Analytics problem VOL.4.’ is closed to new replies.