Hello,
Thank you for contacting Rank Math and sorry for any inconvenience caused.
Please follow these steps to start the data fetch manually:
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
Hi Thank you for the reply.
I have followed your step but i do not have the button update data manually.
Am i missing something?
Sorry actually the button came up after. so i do have it.
I will let you know once is done.
Hello,
Sure, let us know how it goes.
We are here to assist you.
HI i ha done has suggested. fetching is completed but still the same issue.
Hello,
Please reconnect the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings:
The data fetch will start automatically once you reconfigure the settings.
If the data is not fetched, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi I have reconnected but the fetching has not started> i have teh below message at the top
Next data fetch on 07 Dec, 2021 22:12:00
Hello,
Could you please try to fetch the data manually by following the steps mentioned in my first reply?
If the data is not fetched, please share the WordPress login details in the sensitive data section by following the steps above.
Looking forward to helping you.
ok will do and let you know
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further with anything else.
Looking forward to helping you.
Thank you.
Hi I have tried all the above but i still have no analytics on the main page for rankmath. Also i receive the email SEO Report of Your Website with the below error
Uh-oh
It seems that there are no stats to show right now.
If you can see the site data in your Search Console and Analytics accounts, but not here, then try reconnecting your account and make sure that the correct properties are selected in the Analytics Settings.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
HI, i have done all the above and i still get not SEO performance and keywords metrics on rankmath.
I have also tested the site with ahref.com and https://www.semrush.com/ and no keywords are found. the site does not rank on keywords.
Please advise asap.
Hello,
Could you confirm if you’re seeing ranking data on your Google Search Console account? If not, then since we fetch the data from there, it is expected to not see the data in Rank Math’s analytics.
Please share a screenshot of the website’s performance report from the last 30 days from your Google Search Console account. You can use a tool like imgur.com to share the screenshot’s link.
Looking forward to hearing back from you.
Thank you.
Hi as you can see from the screenshot google search “queries” is empty and also “seach appearance”
https://imgur.com/a/c2diHsl
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
