Analytics data not showing

#178709
Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    Could you please try deleting the old analytics data in Rank Math and start a fresh import? You can follow the steps in this link:
    https://rankmath.com/kb/delete-old-analytics-data/

    Also, are you using the ExtraMetrics Plugin alongside Rank Math? It seems that the plugin is also using some same features that Rank Math already offers which might cause a conflict on your site.

    I hope that helps. Thank you, and looking forward to your update.

    Hey Reinelle,

    Thanks for your update. I have already done what ever you have asked me to do.

    And regarding the ExtraMetrics, I have been using RankMath along with this one, for last 1 year almost and both of them worked well. But the issue started just 1 month back. For last 30 days, the RankMath did not get the analytics data properly. It was just blank!

    For that reason, I raised this ticket to your support team, to check the issue!

    Hello,

    Thank you for the follow-up.

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thank you, and we really look forward to helping you.

    Thank you. But I guess, after following your steps, it started working. https://prnt.sc/1170oir

    As of now, no issues. I’ll contact if I’ll get any further issues!

    Thanks for all your support.

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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