thank you. I will have my developer update them and get back to you.
Luque
Hello,
Thank you for following up.
Please let us know how this goes as we are really looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi RM Support,
I tested this on the other website: updated my Php to 7.4 and WordPress is the latest version. I followed the steps under https://support.rankmath.com/ticket/analytics-dashboard-has-no-data, but still don’t see any data on my dashboard. I provide a temp access for you to my site and look forward to your help.
Luque
Hi RM Support,
It looks like you have access the website, any update with my last request? Thank you
Luque
Hello,
We have received your the access and request.
We are taking a look into this, we will let you know soon.
Please be patient with us in this.
Thanks
Hello,
Rank math doesn’t seem to be fetching any data from your console.
Would you please check your Google search console and make sure there is data showing up for the property you have selected in Rank math > General Settings > Analytics?
Do you also happen to have a domain property verified? Domain properties don’t allow data fetching from the console.
That said, please also verify if you have given the Rank Math App permission to read the Google Search Console data.
From here: https://myaccount.google.com/permissions
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi RM support,
Thanks for the support. After following all the troubleshooting from the support team, the issue still there. I would like to summarize everything here to have a fresh start and really hope we can get it solved soon. I can become a paid user if it helps.
Problem:
>My website has traffic and data is available on GA and Google Console, however, there is no data on my Math Rank Analytics dashboard.
I don’t think it’s caused by the PHP version or WordPress version. I tested the same setting on another site that has PHP 7.4 and WordPress 5.6, but still, there is no data on my Math Rank Analytics dashboard.
I have included 3 screenshots in the Sensitive Data area about RM’s Google access, GA setting, and Console data.
Look forward to your help!
Thanks
Luque
Hello,
Thank you for the additional information.
Could you kindly share the data from here, so we can help you troubleshoot further?
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
Alternatively, We could check this for you. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
HI RM
Thank you. I have pasted the system info.
Best
Luque
Hello,
I seem to be unable to find your WP-Admin login details in the Sensitive Data. Can you add them in so we can further check?
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi RM
Temp access is provided. Look forward to getting this resolved this time. Thank you
Luque
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
