Analytics dashboard has no data

Hello,

Thank you for contacting the support.

Can you please update the free and the PRO plugins to the latest versions?
https://rankmath.com/changelog/

and then please follow these steps:

If you are not seeing any data inside your Analytics module, this guide might help you.

<h2>A. Pre-check List</h2>
1. You should not be using Google Analytics v4 or Matomo Analytics.

2. Update to the latest version of Rank Math Free & PRO

3. Ensure that you are logged in to your paid account:

4. Disconnect and reconnect your account from inside WordPress:

<h2>B. Refresh Tokens</h2>
1. Please delete RankMath’s app from here:
https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that shows up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

4. Let the process complete and it might take around 30 minutes.

5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button

We really look forward to helping you.

Hello,

Thanks for getting back to us.

Just as another troubleshoot step, can you please make sure that you have selected your Analytics settings correctly under WordPress Dashboard > Rank Math > General Settings > Analytics?

In case you have not selected values for these options make sure to select the appropriate ones to your website and hit the “Save Changes” button.

If you require any further assistance don’t hesitate to get in touch.

Hello,

Thank you for keeping in touch.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for the follow-up.

Yes, the access link is working.

We will let you know once we found any issues with your Analytics Dashboard.

Thank you.

Hello,

I’ve checked your site, and it seems that your PHP and WordPress versions are not updated.

Could you please update them and perform again the troubleshooting steps in this link?
https://rankmath.com/kb/delete-old-analytics-data/

I hope that helps. Thank you, and looking forward to your update.