ANALYTICS / Dashboard

#170327
  • Resolved SK
    Rank Math free

    Hi,
    why i have still date, Last updated on: 18 marca 2021 in ANALYTICS / in Dashboard?
    And sometimes the google robots returns a 404 error that the map was not found.
    Sometimes this link not working https://www.maszdobro.pl/sitemap_index.xml
    Website has Basic Setup.

    I am interested in buying it, but it looks like everything is not working properly

    Best regards
    Sebastian

Viewing 14 replies - 1 through 14 (of 14 total)
  • Anonymous
    Rank Math free

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention.

    I am finding the url https://www.maszdobro.pl/sitemap_index.xml as 404, So can you please confirm if you disable the plugin or still using it?

    Besides, We might need to take a closer look at the settings. Can you please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.


    
    It is completely secure, and only our support staff has access to that section.

    If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thanks

    SK
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    If the Google Analytics data is not updated, let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    For sitemap, can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue. Please let me know if that does not. We are here to assist.

    SK
    Rank Math free

    I did everything you wrote. Thank you very much for your help. In a few days I will let you know if everything is ok. Probably it was the fault of the cache in Cloudflare and LiteSpeed Cache Plugin. Because there I have not configured the exclusion for maps. Thank you again.

    Anas
    Rank Math business

    Hello,

    Let us know how it goes.

    Meanwhile, if you have any other questions, please feel free to ask.

    We are here to help.

    SK
    Rank Math free

    Unfortunately. After a few hours the problem with the links again. They return a 404 error.

    Anas
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    SK
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    SK
    Rank Math free

    If you click in the Rank Match / monitor 404 you will see what links have a 404 error. And this repeats cyclically. And these links are and are not removed. Such as: zdrowie, witaminy-i-mineraly, uroda, ekstrakty…for example https://www.maszdobro.pl/witaminy-i-mineraly

    Hello,

    Thank you for the update, and sorry for the delay.

    I’ve checked the affected URL you have provided, and it seems that the error 404 is intermittent. Meaning, the page is getting a 404 error in few seconds and fix itself again after a few without any changes made. Please see this screencast:
    https://i.rankmath.com/GADsR0

    However, I’ve also checked your site’s configuration and there are some PHP values that are too low and which you should increase. Please get in touch with your web host and ask them to set the following values:

    PHP Memory Limit: 512M
    Max input time: 150
    PHP time limit: 120
    PHP max input variables: 1000

    Then clear your website’s cache and see if the issue still persists.

    I hope that helps. Thank you, and looking forward to your update.

    SK
    Rank Math free

    I had these parameters set and it was the same
    php_value memory_limit 8192M
    php_value upload_max_size 8192M
    php_value post_max_size 8192M
    php_value upload_max_filesize 2048M
    php_value max_execution_time 3000
    php_value max_input_time 3000

    I disabled the LSCache and Cloudflare plugins. Nothing help

    Hello,

    Thank you for the follow-up, and sorry for the delay.

    I’ve checked the URL, and it seems that it is already working fine. Could you please also clear your browser’s cache or try in a different browser?

    However, your sitemap is still resolving to error 404. We wanted to further investigate this issue but it seems the login link you have provided is no longer working/expired. Could you please check and extend?

    Thank you, and looking forward to helping you.

    SK
    Rank Math free

    Now is working because I use AIOSEO, sorry. But for now I, m testing that plugin and I will see what is it worth.

    As for my problem, it occurred to me that this problem could be caused by your plugin for Google Indexing API. I suggest you check it out. If you fix the bug, maybe I’ll come back to you 🙂

    Hello,

    Thank you for the update.

    We appreciate your feedback and respect your decision to switch to AIO SEO.

    However, if you have any other concerns using Rank Math, please don’t hesitate to contact us anytime as we are always here to help.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘ANALYTICS / Dashboard’ is closed to new replies.