analytics code - Support

Resolved Yig
3 years, 11 months ago

Rank Math free

Hi,
I used Rank Math to install my Google Analytics code and it was working fine for months. But the other day I went into the set up wizard for something else, and then noticed that the Analytics code is not enabled. I tried to re-enable it, I selected my property etc., but when I pressed save the info disappeared.
I tried reconnecting several times but nothing works. My property is showing there, but after I select everything and try to save it all the info disappears, and the the code function is disabled.
(btw, as far as I know I don’t have GA4. I didn’t do anything to actively upgrade)
Please let me know what can be done.

Viewing 10 replies - 1 through 10 (of 10 total)

Danial
3 years, 11 months ago

Rank Math business

Hello,

We are extremely sorry about this issue but can you please verify if you have given the Rank Math App permission to read the Google Search Console data.

From here: https://myaccount.google.com/permissions

If not, please reconnect the Google Accounts, from your WordPress Dashboard > Rank Math > General Settings > Analytics

Looking forward to helping you.

Thank you.

Yig
3 years, 11 months ago

Rank Math free

Hi,
I gave the permissions, but it’s only connected to the search console. For some reason not connecting to Analytics

Ricardo Culverwell
3 years, 11 months ago

Rank Math free

I am having the same problem

Reinelle
3 years, 11 months ago

Hello,

Thank you for following up.

Could you please check and ensure that the tables exist in Rank Math > Status & Tools > System Status?

If not, please follow the steps below:

1. Ensure that the Advanced Mode is selected:

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

Then please reconnect the Google Account from your WordPress Dashboard > Rank Math > General Settings > Analytics.

I hope that helps. Thank you, and looking forward to your update.

Yig
3 years, 11 months ago

Rank Math free

Hi, I checked and the tables exist. Do I still need to recreate them? anything else I can do?

Danial
3 years, 11 months ago

Rank Math business

Hello,

Are you using Firefox by any chance?

If so, can you please try saving the settings in Chrome or some other browser?

We are checking this internally, but your feedback will help determine if this is really something happening only on Firefox.

Looking forward to helping you.

Yig
3 years, 11 months ago

Rank Math free

Yes, you got it! I saved the settings on Chrome and it worked fine.
Looks like this is a Firefox issue. Thanks a lot for your help.

Jeremy
3 years, 11 months ago

Hello,

We are super happy that this resolved your issue.

Our development team is currently working on a fix for this specific issue on the next update.

If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Thomas
3 years, 11 months ago

Rank Math business
Content AI Creator

It’s also working with Edge but still not with FireFox 🙁
Thomas

Michael Davis
3 years, 11 months ago

Rank Math pro

Hi,

Thank you for letting us know

We are working on fixing the issue with Firefox, we will release the fix with upcoming updates.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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