Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Thank you for the reply.
I enabled troubleshoot mode, only enabled RankMath and am still facing the same problem.
Could this be an error in RankMath?
me too I have a seme issue
Hello,
Let’s try deleting old imported data and start the fresh data fetch. Please follow these steps.
1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
4. Once the process is complete. Please recheck the Analytics page.
We really look forward to helping you.
Thank you.
Hi,
I followed what you just told me but it still shows the wrong data :(.
Hello,
I’m sorry for the delay and for any inconvenience this issue may have caused you.
Is the data already showing on your Dashboard? If it still not showing, could you follow the steps in the link below:
https://support.rankmath.com/ticket/analytics-data-not-showing-read-here/?view=all
Hope that helps. Thank you and please don’t hesitate to let us know if you need our assistance with anything else.
Hi Thank you for the reply. I have followed the steps and waited something like 30 minutes for the fetched data.
On the page /wp-admin/admin.php?page=rank-math-analytics#/keywords/1 it still says showing data from 3rd of december, which is 5 days ago.
Somehow it still isn’t working properly.
Btw, step 4 and 5 are probably switched, 4 should be 5 and other way around.
Also, step 3 says, “Ensure that you are logged in to your paid account:”, I only have the free account so I don’t know how important it is.
Hello,
We have just released the new update, could you check if it solves this issue?
Ensure that you are using the latest built:
https://rankmath.com/changelog/
Hope that helps. Thank you and looking forward to your update.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
