An error of type E_ERROR was caused in line 23 of the file

#133119
  • Resolved Tom

    3 years, 3 months ago

    Rank Math free

    Hi,
    I am getting the following error after plugin update.
    An error of type E_ERROR was caused in line 23 of the file /data/********/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php
    Can you please advise best way to get around the issue. My site is now in admin recovery mode.
    Many thanks, Tom

Viewing 5 replies - 1 through 5 (of 5 total)
  • Danial

    3 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please follow these steps:

    1. Update to the latest version of Rank Math Free

    2. Ensure that the Advanced Mode is selected:
    advanced mode

    3. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    Please let us know if that helps.

    Tom

    3 years, 3 months ago

    Rank Math free

    Hi Danial, Thanks very much for getting back. I already have the latest version – the error was caused during upgrade.
    Any further advice would be appreciated. eg. do I downgrade/rollback first? Don’t want to lose anything in the DB.
    Thanks Tom

    Rank Math

    3 years, 3 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tom

    3 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Danial

    3 years, 3 months ago

    Rank Math business

    Hello,

    Please setup your Rank Math from the Setup Wizard and give permissions to Google.

    Once you have, go to Rank Math > Status & Tools > Re-create Missing Database Tables > Re-create tables and it should be working fine.

    I hope this resolves your issue.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘An error of type E_ERROR was caused in line 23 of the file’ is closed to new replies.