An error of type E_ERROR was caused in line 23 of the file

#133119
  • Hi,
    I am getting the following error after plugin update.
    An error of type E_ERROR was caused in line 23 of the file /data/********/public_html/wp-content/plugins/seo-by-rank-math/includes/updates/update-1.0.49.php
    Can you please advise best way to get around the issue. My site is now in admin recovery mode.
    Many thanks, Tom

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please follow these steps:

    1. Update to the latest version of Rank Math Free

    2. Ensure that the Advanced Mode is selected:
    advanced mode

    3. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    Please let us know if that helps.

    Hi Danial, Thanks very much for getting back. I already have the latest version – the error was caused during upgrade.
    Any further advice would be appreciated. eg. do I downgrade/rollback first? Don’t want to lose anything in the DB.
    Thanks Tom

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Please setup your Rank Math from the Setup Wizard and give permissions to Google.

    Once you have, go to Rank Math > Status & Tools > Re-create Missing Database Tables > Re-create tables and it should be working fine.

    I hope this resolves your issue.

Viewing 5 replies - 1 through 5 (of 5 total)

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