Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Sure. I have pasted the link. Please have a look. Thanks!
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I have been able to replicate your issue, however I can’t seem to find the cause. Allow me to consult on this and get back to you.
Looking forward to helping you. Thank you.
Hello,
The temporary login link you added in the Sensitive Data Section is not working for me. It looks like the link is expired. Can you please regenerate the link and set the expiration time to 3 days?
Looking forward to helping you.
Hello,
Now it is loading fine for me. Could you check it?
Looking forward to help you.
Hey. The problem is still there. Nothing’s solved.
Hello Anupam,
We cannot login using the link you provided.
Could you please give us a new one or extend the validity of the link you gave us?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have alerted the dev team, please be patient with us in the matter.
Looking forward to helping you. Thank you.
Hello,
I logged into your site and I updated the Reading Settings ( without changing anything ) in Dashboard >> Settings >> Reading.
The Posts Page on your site was set to the page which does not exists on your site. It looks like you have deleted the postss page and you forgot to update/change it in the Reading Settings.
Updating the Reading Settings seemed to have fixed the Sitemap issue. Can you please confirm?
Thank you.
Hey. It’s fixed. Thank you so much!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
