amount withheld

Hello,

Thank you for reaching out to us regarding the amount withheld from your account without approval. We apologize for any inconvenience this may have caused you.

To address this issue, we recommend checking your payment method to ensure that it supports subscription-based payments and that international payments are enabled. Additionally, please verify that your IP is not using a Proxy or VPN service, as this can sometimes cause payment processing issues.

If the problem persists, we advise contacting your bank to inquire about the specific reason for the deduction and request them to approve the transaction on your end.

If you require further assistance or if the issue continues, please provide us with more details or a screencast of the problem so we can investigate further and assist you accordingly.

Thank you for your understanding, and we look forward to resolving this matter for you.

Sources:
Why Does Rank Math Charge VAT/GST? » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
Rank Math Refund Policy » Rank Math

Hello,

Thank you for contacting the support and sorry for the confusion.

Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:

We also send out an email reminder three (3) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.

You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription

→ Here is a guide on how to cancel your Content AI Trial

With that being said, we have initiated a refund on your Content AI subscription as requested. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

We are continuously improving our products, so we request you to check back to see if we might have something relevant to your needs.

We would much appreciate any feedback you have to offer.

Hello,

Thank you for your patience.

Unfortunately, we do not offer a monthly recurring billing option, as our subscription plans are structured annually.

Also, we cannot create a monthly recurring billing option exceptionally.

However, committing to an annual plan might be a significant decision. To ensure your peace of mind, we offer a 30-day money-back guarantee if you want to try our subscription and decide before the said period.

Looking forward to helping you.

Hello,

For initial troubleshooting, we suggest you check your Google Search Console, coverage section to determine any issues reported on your site:
https://support.artlogic.net/hc/en-gb/articles/360016851260-Google-Search-Console-errors-and-coverage-issues

If there are any issues, then please share those with us here, and we’ll be assisting you with our best effort. You can also use a tool like Imgur to share screenshots of those errors with us.

Since there have been a few algorithm updates that came from Google, you can also monitor Google Algorithm updates and ranking drops. Check if you’ve been hit by an Algorithm update of Google: https://rankmath.com/kb/google-algorithm-updates/

If it seems like you may have been affected by an algorithm update, please refer to the following guidelines on how to confirm that and fix it: https://rankmath.com/blog/google-algorithm-update-recovery/.

Let us know how it goes. We are looking forward to helping you further.

Thanks