All of a sudden i can’t save keywords and descriptions on posts and pages.

#414405
  • Resolved Bhupinder S Rawat

    1 year, 10 months ago

    Rank Math free

    Hi there,

    All of a sudden i can’t save keywords and descriptions on posts and pages. I Remove transients and clear cache but still have problem. can you please explain some easy stps to resole this issue

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Sharmin Islam

    1 year, 10 months ago

    Rank Math agency

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience this may have caused.

    Please check if you are using a Firewall, as there are chances that it will prevent saving the data.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Hope this helps.
    Please let us know if you need help with anything else.

    Bhupinder S Rawat

    1 year, 10 months ago

    Rank Math free

    Hi Sharmin,

    Thanks for you reply,

    I am new to those thing, I have no idea about Firewall, I am not using any Firewall plugin.

    Can you please let me know How can i check this Firewall,

    Thanks

    Jeremy

    1 year, 10 months ago

    Hello,

    You would need to check this one with your hosting provider as they are in the best position to check the firewall for you if it’s blocking our API route.

    Looking forward to hearing back from you.

    Bhupinder S Rawat

    1 year, 10 months ago

    Rank Math free

    ok Thanks

    Jeremy

    1 year, 10 months ago

    Hello,

    I am glad that we could address your concern. Do let us know how that goes. We are here to help you.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘All of a sudden i can’t save keywords and descriptions on posts and pages.’ is closed to new replies.