AI not working

#430887
  • My credits for AI aren’t showing on either of my websites. I have disconnected and re-connected but they are still not displaying. I only purchased more yesterday. But not I cant research keywords as its saying ‘No data found for the researched keyword’. I have tried removing transients as I’ve seen on a forum that someone has been having the same issue but this hasn’t worked.
    I have just installed the pro version but since then I now cant use it so I’m not sure if this has caused the issue.

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  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please share the keyword/s you are using so we can check as well?

    Also, you mentioned you’re using the Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Please note that we don’t offer support for nulled or cracked plugins as we explain here: https://rankmath.com/kb/rank-math-pro-nulled/

    Looking forward to helping you.

    Thank you.

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