AI not reading correctly

#346497
  • Resolved Ralph Mitchell

    2 years, 2 months ago

    Rank Math business
    Content AI Creator

    Good morning,
    I have been using Rank math for a while now on https://gogreenfire.com

    It’s not reading the AI tool correctly, for example it is saying I have 27 “h3” headings but I do not. It’s also under reading the “h2” heading tags.

    Can you help? Ralph

Viewing 3 replies - 1 through 3 (of 3 total)
  • Prabhat

    2 years, 2 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Could you confirm if you’re using any page builder? If yes, please let us know the name of the page builder.

    Looking forward to hearing back from you.

    Thank you.

    Ralph Mitchell

    2 years, 2 months ago

    Rank Math business
    Content AI Creator

    I am using the Brooklyn theme co page builder

    Jeremy

    2 years, 2 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘AI not reading correctly’ is closed to new replies.