ai not displaying credits

Hello,

Thank you for reaching out to us regarding the issue with Content AI credits not displaying even after disconnecting and reconnecting multiple times.

To resolve this issue, please follow these steps:

1. Ensure You’re Logged into the Correct Account:

   • Make sure you are logged into the correct Rank Math account that you used to purchase the Content AI credits. You can check your remaining credits by visiting this URL: Rank Math Account.

2. Disconnect and Reconnect Your Rank Math Account:

   • In your WordPress admin area, navigate to Rank Math > Dashboard > Help.
   • Click on “Disconnect Account” and then click on “Connect Now” to reconnect your Rank Math account.

3. Refresh Content AI Credits:

   • Go to Rank Math SEO > General Settings > Content AI in your WordPress dashboard.
   • Click on the “Refresh” icon as shown in the screenshot below:
     

4. Refresh Credits in Editor:

   • Open a post or page in your WordPress dashboard.
   • Navigate to the Content AI box and click on the “Refresh” icon as shown in the screenshot below:
     

After following these steps, please check if your Content AI credits are now displaying correctly. If the issue persists, feel free to let us know so we can assist you further.

We appreciate your patience and understanding as we work to resolve this issue for you.

Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Restore Missing Content AI Credits » Rank Math
How to Connect/Disconnect Your Website From Content AI

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Can you please confirm if you’ve already followed the steps from this guideline? https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot of the credits with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

Looking forward to helping you.

Thank you.

Hello,

We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

Also, please make sure that you are running the latest version of Rank Math plugin.

Let us know if this fixes the issue.

Please do not hesitate to let us know if this doesn’t help or you have any followup queries.

Hello,

The Content AI works with the Free version of Rank Math plugin.

To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.