AI for products not working

#516167
  • Resolved Dean Street
    Rank Math free

    AI in the edit product has stopped working, allows entry of the keywords to research then just fogs out i have 400 + credits and it worked fine 6 hrs ago

    how do i connect my website to this account also

Viewing 4 replies - 1 through 4 (of 4 total)
  • not working for pages or post as well

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    In order to fix this issue, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Let us know how it goes.

    Thank you.

    ​​​​​​​

    Hi I have tried that did not change Ai is still not available
    Allows the keyword to be entered, once press search it just goes out of focus and not usable

    Hello,

    In this case we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘AI for products not working’ is closed to new replies.