Ai Credits will not refresh

#751995
  • Resolved Andrew Williams

    2 months, 1 week ago

    Rank Math free

    AI credits will not refresh, i get the error message The response is not a valid JSON response.
    Site is logged by my account and connected thanks

Viewing 1 replies (of 1 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    Thank you for reaching out to us regarding the issue with AI credits not refreshing and the error message you are encountering.

    To resolve this issue, please follow these steps:

    1. Log in to your WordPress Dashboard.
    2. Navigate to Rank Math > General Settings > Content AI.
    3. Click on the “Refresh” button to update the credits. Here’s a screenshot for reference:
      Refresh AI credits

    After refreshing the credits, try using Content AI again. This should resolve the issue you are facing.

    If the problem persists, please disconnect and reconnect your Rank Math account by going to Rank Math > Dashboard > Help in your WordPress admin area. Then refresh the credits again as shown in this screenshot:
    Disconnect and Reconnect
    Refresh Credits

    These steps should help in resolving the issue with the AI credits not refreshing. If you need further assistance, feel free to let us know.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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