Hello,
Thank you for reaching out to us regarding the issue with your AI credits not resetting as expected. We apologize for any inconvenience this may have caused.
To address this matter, please ensure you are logged into the correct account that you used to purchase the Content AI credits. Once logged in, kindly visit the Rank Math Account page or use this URL: Rank Math Account to verify if the correct remaining credits are displayed.
If the credit count is correct on your account but not reflecting on your website, you can disconnect and reconnect your Rank Math account by following these steps:
- Go to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Click on the “Disconnect” button and then reconnect your Rank Math account.
After reconnecting your account, please refresh the credits in the Content AI section of your WordPress Dashboard by going to Rank Math > General Settings > Content AI and clicking on the refresh button.
This process should update the credits on your website. If you encounter any further issues or need additional assistance, please feel free to let us know.
We appreciate your understanding and patience in this matter.
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
