One problem is that I used a different email address for my purchase than the one that is associated with my acccount. I would like [moved to sensitive data section] to be the email address for this account. I must have originally bought RankMath through my Facebook account, which explains the email that you have on file.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your account, and indeed the username you have shared is where the PRO subscription is applied.
In this case, we can merge both of your accounts to consolidate all your sites. To continue, please confirm your preferred email address to use.
Looking forward to helping you.
Thank you.
Please use m***@l*******************
Thanks
Hi Reinelle,
You may not have seen my earlier response. Please use m***@l*******************.
Thanks
Hello,
We have merged the accounts under the preferred email address and now they include the PRO subscription and the credits.
To get the credits on the account, please head over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
