ai credits

#431029
  • Hi,
    I purchased the AI credits, but they are not showing in my account on WordPress within the plugin to be able to use.

    Any help would be great.

    Many thanks
    Ben

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and we regret the inconvenience caused.

    We checked and the credits are already added to your account.

    Please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account and see if that updates the credits on the website.​

    For more details regarding Content AI, please follow this guide:
    https://rankmath.com/kb/how-to-use-content-ai/

    Please let us know how that goes.

    Thank you.

    HI thanks for this – yes it work – its now showing 35 credits. But I brought 50 & haven’t used any?

    Many thanks
    Ben

    Hello Ben,

    We have found another account with Pro subscription active, which was used on the same website and spent 20 credits. We can merge your accounts if you want, just let us know which account you want to keep.

    Hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)

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