AI credit reduce when click on “Save Draft” button.

#324042
  • Resolved chathu

    2 years, 3 months ago

    Rank Math free

    Hi,

    I have purchased 50 AI credits. Today when I’m creating a post there are 49 AI credits (after I clicked on the “Analyse” button). After I click on “Save Draft” it reduced AI credit to 48 and after a few minutes after saving the post as draft again reduce the credit to 47.

    I do not click on the “Focus Keyword” refresh button.

Viewing 1 replies (of 1 total)
  • Chandni

    2 years, 3 months ago

    Rank Math free

    Hello,
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Also, please let us know, would you be alright with us testing content AI on your website and using a credit ?

    We really look forward to helping you.

    Thank you

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘AI credit reduce when click on “Save Draft” button.’ is closed to new replies.